When IT resources are stretched thin, giving employees the ability to self-serve can be a game-changer. This blog post shows how Microsoft enabled its own workforce with Windows 365 Cloud PCs, delivering easier onboarding, improved employee access, and faster provisioning without overloading IT. Read how they did it and see what this could look like for your organization. Reach out to mc3 Caribbean to discuss how to support secure self-service in your workplace.
What is Windows 365 Cloud PC?
Windows 365 Cloud PC is a service that allows employees to securely stream their Windows experience, including personalized apps, content, and settings, from the Microsoft Cloud. This service enables employees to access their Cloud PC from any device, providing flexibility and ease of management. It simplifies the process of obtaining a dedicated PC, especially useful in hybrid work environments.
How does self-service provisioning work?
Employees can initiate a service request for a Windows 365 Cloud PC through the Techlink support portal. The request goes through a workflow that gathers necessary approvals and initiates provisioning. Typically, employees receive access to their Cloud PC within an hour, allowing them to quickly return to work without the delays associated with physical device replacements.
What are the advantages of using Windows 365?
Windows 365 Cloud PC offers several advantages, including improved user productivity, reduced operational overhead, and enhanced device security through Zero Trust principles. The service has shown over 200% growth this fiscal year and allows support technicians to save up to three hours per request, significantly speeding up the process of getting employees back to work.
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